DEDICATION TO SUSTAINED EXCELLENCE HAS NO TIMELINE

We offer consistent support from an expert specialist team in all core business functions, formalized through strategic reviews with the spa director/manager and hotel HOD team. Regular, intelligent reporting (bi-weekly, monthly, quarterly, annually) ensures alignment and focus, positioning the business to exceed guest and stakeholder expectations.

Our services include, but not limited to:

• Operational Support: Daily management and operational guidance
• Sales & Marketing Support: Strategy and execution for market positioning
• Revenue Generation: Strategies for maximizing financial performance
• Operational Collateral Review: Assessment and optimization of materials
• KPIs & P&L Analysis: Performance metrics and action planning
• Human Resources: Recruitment, management, and staff development
• Training & Development: Ongoing education and skill enhancement
• Mystery Guest & Operational Audit: Evaluation of service quality
• Quarterly Performance Audit: Regular performance assessments
• Annual SOP Review: Updates and improvements to operational procedures
• Trend Analysis: Insights on global and regional spa and wellness trends
• Procurement: Sourcing and acquiring necessary supplies and equipment

UNIQUELY YOURS, MINDFULLY AND IMPECCABLY CRAFTED

• Bespoke Designs: Amani creates custom guest amenities and wellness products for the hospitality industry.
• Sustainable Practices: Our products and packaging designs emphasise well-being and luxury while honouring the beauty of nature.
• Cultural Reflection: Each creation reflects the local culture, environment, and setting, providing a distinctive and immersive experience for guests.
• Innovative Technologies: We integrate cutting-edge technologies to enhance product quality and guest satisfaction.
• Customizable Solutions: Our offerings can be tailored to meet specific needs and preferences.
• Ethical Sourcing: We prioritize ethical sourcing and fair-trade practices, supporting local communities and the environment.
• Industry Expertise: Leveraging years of industry expertise, we deliver exceptional products that elevate the overall guest experience.

INFORMING THE DECISIONS THAT MATTER…

• Vision & Budget Clarity: Brief and budget discussions to gain a clear understanding of vision, objectives, and operational requirements.
• Competitor Analysis: Detailed evaluation of competitors to identify strengths, weaknesses, and market gaps.
• Market Positioning: Defining market positioning and consumer profiling to target the right audience.
• Concept Direction: Establishing a clear concept direction to guide design and development.
• Interior Architecture: Space planning and adjacency diagram to optimize layout and functionality.
• Financial Forecast: Providing a 5-year financial forecast to project revenue and expenses.
• Investment Analysis: Develop a CAPEX budget for FF&E, OE, and OS&E before final design and sign-off.
• Timeline Development: Creating a critical path and timeline to ensure efficient project execution.

YOUR POINT OF DIFFERENTIATION

• Project Viability Studies: Create a conceptual presentation to assess project viability.
• Wellness Strategy: Develop an overall wellness strategy for the project.
• Vision & Branding: Define the vision, corporate identity, and brand story.
• Brand Image: Establish the brand image and highlight competitive strengths.
• Positioning & Target Market: Determine the positioning strategy and identify the target market.
• Guest Journey: Define the 360-degree guest journey to ensure a holistic experience.
• Facilities & Experiences: Conceptualise facilities and experiences, with unique selling point (USP) recommendations (refer to Technical Services).
• Floor Plans: Draft floor plans focusing on operational flow, maximizing revenue opportunities, and ensuring a seamless guest journey.
• Aesthetic Recommendations: Provide preliminary look and feel recommendations (refer to Technical Services).
• Service Offerings: Offer recommendations for the preliminary treatment menu and wellness experiences

THE ART OF FUNCTION AND FORM

PROCURE WITH PRECISION, THRIVE WITH EXCELLENCE

• Research & Sourcing: Identify high-quality fixtures, furniture, equipment, and spa products, considering trends, technology, and cultural relevance.
• Vendor Partnerships: Work with local and international suppliers committed to excellence, sustainability, and cultural fit.
• Order Management: Procure furniture, fittings, operating equipment (OE), supplies (OS&E), linens, decor, accessories, and spa products.
• Design & Manufacture: Craft bespoke spa furniture and joinery, aligning with cultural and environmental contexts.
• Retail & Professional Products: Supply premium retail and professional spa & wellness products, ensuring industry standards and local compatibility.

PREP FOR SUCCESS; LAUNCH WITH EASE

Meticulous planning, preparation and flawless execution are crucial to the successful opening. By focusing on building awareness, establishing a strong team, creating a positive first impression, and fine-tuning services, it will be set up for long-term success and establish itself as a premier spa and wellness destination.

• Treatment Menu & Services: Develop a comprehensive treatment menu and service offerings.
• Budgets: Establish pre-opening and operational budgets.
• Spa Set-Up: Plan and manage the setup process.
• Recruitment: Assist with the recruitment and onboarding of staff.
• SOPs & Quality Control: Develop standard operating procedures, protocols, and quality control measures.
• Operational Collateral: Design and develop operational materials.
• Marketing Collateral: Create and design marketing materials.
• Marketing & Sales Support: Provide strategic support for marketing and sales efforts.
• Revenue Planning: Develop strategies for revenue generation and financial success.

UNLOCKING THE TRUE POTENTIAL THROUGH YOUR PEOPLE