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ABOUTOur Team

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Amani Spa & Wellness is a leading global wellness brand blending travel, hospitality, and wellbeing to inspire authentic memorable spa and wellness experiences.

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+27 (0)11 268 2060

info@amanispas.co.za

62 Hume Road, Dunkeld, Randburg, 2196

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ABOUT US

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Bespoke Product Manufacture

UNIQUELY YOURS, MINDFULLY AND IMPECCABLY CRAFTED

Bespoke Designs: Amani creates custom guest amenities and wellness products for the hospitality industry.
Sustainable Practices: Our products and packaging designs emphasise well-being and luxury while honouring the beauty of nature.
Cultural Reflection: Each creation reflects the local culture, environment, and setting, providing a distinctive and immersive experience for guests.
Innovative Technologies: We integrate cutting-edge technologies to enhance product quality and guest satisfaction.
Customizable Solutions: Our offerings can be tailored to meet specific needs and preferences.
Ethical Sourcing: We prioritize ethical sourcing and fair-trade practices, supporting local communities and the environment.
Industry Expertise: Leveraging years of industry expertise, we deliver exceptional products that elevate the overall guest experience.

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Support Services Post-opening

DEDICATION TO SUSTAINED EXCELLENCE HAS NO TIMELINE

We offer consistent support from an expert specialist team in all core business functions, formalized through strategic reviews with the spa director/manager and hotel HOD team. Regular, intelligent reporting (bi-weekly, monthly, quarterly, annually) ensures alignment and focus, positioning the business to exceed guest and stakeholder expectations.

Our services include, but not limited to:

Operational Support: Daily management and operational guidance
Sales & Marketing Support: Strategy and execution for market positioning
Revenue Generation: Strategies for maximizing financial performance
Operational Collateral Review: Assessment and optimization of materials
KPIs & P&L Analysis: Performance metrics and action planning
Human Resources: Recruitment, management, and staff development
Training & Development: Ongoing education and skill enhancement
Mystery Guest & Operational Audit: Evaluation of service quality
Quarterly Performance Audit: Regular performance assessments
Annual SOP Review: Updates and improvements to operational procedures
Trend Analysis: Insights on global and regional spa and wellness trends
Procurement: Sourcing and acquiring necessary supplies and equipment

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Market Research & Feasibility

INFORMING THE DECISIONS THAT MATTER…

Vision & Budget Clarity: Brief and budget discussions to gain a clear understanding of vision, objectives, and operational requirements.
Competitor Analysis: Detailed evaluation of competitors to identify strengths, weaknesses, and market gaps.
Market Positioning: Defining market positioning and consumer profiling to target the right audience.
Concept Direction: Establishing a clear concept direction to guide design and development.
Interior Architecture: Space planning and adjacency diagram to optimize layout and functionality.
Financial Forecast: Providing a 5-year financial forecast to project revenue and expenses.
Investment Analysis: Develop a CAPEX budget for FF&E, OE, and OS&E before final design and sign-off.
Timeline Development: Creating a critical path and timeline to ensure efficient project execution.

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Concept & Brand Development

YOUR POINT OF DIFFERENTIATION

Project Viability Studies: Create a conceptual presentation to assess project viability.
Wellness Strategy: Develop an overall wellness strategy for the project.
Vision & Branding: Define the vision, corporate identity, and brand story.
Brand Image: Establish the brand image and highlight competitive strengths.
Positioning & Target Market: Determine the positioning strategy and identify the target market.
Guest Journey: Define the 360-degree guest journey to ensure a holistic experience.
Facilities & Experiences: Conceptualise facilities and experiences, with unique selling point (USP) recommendations (refer to Technical Services).
Floor Plans: Draft floor plans focusing on operational flow, maximizing revenue opportunities, and ensuring a seamless guest journey.
Aesthetic Recommendations: Provide preliminary look and feel recommendations (refer to Technical Services).
Service Offerings: Offer recommendations for the preliminary treatment menu and wellness experiences

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Design & Technical Services

THE ART OF FUNCTION AND FORM

Phase I: Concept Development - Functional Layout - Concept Design

Define technical and operational requirements
Establish key deliverables and project scope
Present concept design and vision
Create functional layout and initial space planning
Set interior design direction and aesthetic
Optimise areas and facilities
Develop and refine floor plans, including furniture
Finalise spa and wellness concept and layout, aligning with brand standards

Phase II: Functional Layout - Schematic Design

Finalise layouts, space planning, and FF&E arrangements.
Develop interior design, materials, and aesthetic elements.
Select furniture, fabrics, and plan operating equipment.
Coordinate with architects, MEP engineers, and project consultants.
Detail ceiling layouts, finishes, and lighting fixtures.
Develop key interior elevations, wall finishes, and shop-fitting.
Collaborate with spa and wellness equipment specialists.
Finalise finishing schedules.

Phase III: Final Design & Construction Documentation

Produce detailed final floor plans with floor details.
Finalise ceiling plans, lighting fixtures, and MEP specifications.
Create interior elevations, wall finishes, shop-fitting, and decorative lighting.
Develop furniture and fixed fittings plans and layouts.
Provide detailed shop-drawings, including design specifics for fixtures and finishes.
Complete material and finishes specification schedules.
Document furniture selections, including finishes and fabrics.
Finalise selections and schedules for sanitary-ware fittings.
Choose and specify aesthetics for door and cupboard handles.

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Procurement Services

PROCURE WITH PRECISION, THRIVE WITH EXCELLENCE

Research & Sourcing: Identify high-quality fixtures, furniture, equipment, and spa products, considering trends, technology, and cultural relevance.
Vendor Partnerships: Work with local and international suppliers committed to excellence, sustainability, and cultural fit.
Order Management: Procure furniture, fittings, operating equipment (OE), supplies (OS&E), linens, decor, accessories, and spa products.
Design & Manufacture: Craft bespoke spa furniture and joinery, aligning with cultural and environmental contexts.
Retail & Professional Products: Supply premium retail and professional spa & wellness products, ensuring industry standards and local compatibility.

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Pre-opening Services

PREP FOR SUCCESS; LAUNCH WITH EASE

Meticulous planning, preparation and flawless execution are crucial to the successful opening. By focusing on building awareness, establishing a strong team, creating a positive first impression, and fine-tuning services, it will be set up for long-term success and establish itself as a premier spa and wellness destination.

Treatment Menu & Services: Develop a comprehensive treatment menu and service offerings.
Budgets: Establish pre-opening and operational budgets.
Spa Set-Up: Plan and manage the setup process.
Recruitment: Assist with the recruitment and onboarding of staff.
SOPs & Quality Control: Develop standard operating procedures, protocols, and quality control measures.
Operational Collateral: Design and develop operational materials.
Marketing Collateral: Create and design marketing materials.
Marketing & Sales Support: Provide strategic support for marketing and sales efforts.
Revenue Planning: Develop strategies for revenue generation and financial success.

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Training & Development

UNLOCKING THE TRUE POTENTIAL THROUGH YOUR PEOPLE

Core Focus: Transforming Lives Through Education and Training

Amani’s mobile academy specializes in training Spa Therapists and Managers in the African hospitality industry, ensuring operational excellence through consistent, safe, and efficient practices. Our on-site training, supported by detailed SOPs, is designed to be cost-effective and sustainable.

Management Pre-Opening Training:

Human Resources: Recruitment, onboarding, and team management
Operations: Daily operations and workflow management
Financial Management: Budgeting and financial oversight
Point of Sale and Bookings Software: System training and utilization
Marketing and Business Platform: Custom marketing strategies and tools

Team Pre-Opening Training:

Brand Standards: Operational excellence and adherence
Guest Relations: Front desk etiquette and service excellence
Health and Lifestyle Consultation: Procedures and protocols
Personal Development: Soft skills and professional growth
Treatment & Products Protocols: Techniques and product knowledge
Up-Selling: Strategies for maximizing revenue
Training Methods: Effective training techniques and adaptation

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